A workflow diagram controls process activities, messages and automation.
Customized case management dashboard for all parties – Consumer (submitting complaint), Dispute resolution handler and Seller (counterparty).
Alternative Dispute Resolution (ADR)
A web-based digital case management system for many different ADR bodies. One-stop shop for dispute handling. A paperless case management process.
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User-friendly dashboard for dispute resolution handlers.
Complaint & dispute resolution specific handling features include: timeline management, digital receipt/confirmation when conflict parties receive ruling, time reporting, meeting administration, action reminders.
The complaint and disupte resolution workflow includes both formal activities, such as complaint form submission, counterpart statement, ruling, publishing ruling, and informal activites & comunication between handlers and involved parties.
